Rental Tour Checklist: Before, During and After

How to use this checklist

Run through the first group the day before each tour, and the last group on the same day as the tour, while the renter is still deciding.

Treat every visitor the same

Human rights law in every province bars treating renters differently because of grounds such as race, religion or disability, and the full list of protected grounds differs by province. Giving every visitor the same information and using the same written criteria protects them and you.

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Before, during and after the tour

Before the tour

Confirm the appointment the day before Send the address, parking details and how to get in Check that the unit is clean, lit, at a comfortable temperature and free of odours Open the blinds and turn on the lights before the renter arrives Have the answers ready: rent, utilities included, parking, pet policy, lease length and the earliest move-in date Have the application link or form ready to share

During the tour

Arrive early and walk through the unit yourself first Ask what matters most to them: move-in date, budget, pets, parking or commute Show storage, laundry and shared amenities, not just the rooms Answer questions honestly, and write down any you need to check Give every visitor the same information and use the same criteria

After the tour

Follow up the same day with the application link Answer any open questions in writing Record the tour and how it went Follow up again if you have not heard back in a few days Let renters know when the unit is no longer available

Rental tour questions

What should you bring to a rental showing?

The rent and what it includes, the utilities, parking and pet policy, the lease length, the earliest move-in date, and an application link or form the renter can use right away.

What questions should you be ready for on a rental tour?

Be ready to answer what the rent includes, which utilities the tenant pays, parking, pets, laundry, lease length, the move-in date and how to apply.

How soon should you follow up after a showing?

The same day, while the unit is fresh in the renter's mind. Send the application link and answers to anything you could not answer on the spot.

Can you ask a renter about their religion or background?

No. Questions about grounds protected by human rights law can lead to a discrimination complaint. Keep questions to the tenancy itself, such as the move-in date, lease length, pets and parking.

Book more tours without the back-and-forth

QuickCasa answers rental inquiries around the clock, lets renters book a tour from your real availability, and follows up after the tour.

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Rental tour checklist