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A smart phone line that answers, routes, and follows up, working hand in hand with your AI voice agent so no caller slips away.

Every call routed to the right place

Call Switchboard is the routing brain behind your phone number. Build the exact path a call should take, from a friendly greeting to a keypad menu, an after-hours rule, or a screened transfer to a real person. When a caller needs more, hand them to your AI voice agent. When they need a human, connect them, with a backup plan if no one picks up.

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Your phone line, finally on autopilot

Stop losing leads and urgent calls to voicemail

Most missed calls are missed revenue, or a maintenance issue left to fester. Call Switchboard lets you design how every inbound call, text, and email is handled, then runs it automatically around the clock. Greet callers, offer a keypad menu, check business hours, transfer to the right person, capture a maintenance request, or create a lead in your CRM, all without writing a line of code.

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Build it, don't code it

Design your call flow on a visual canvas

Call Switchboard gives you a drag-and-drop builder where each step of a call is a block you can wire together. Start with an incoming call, play a greeting, then branch wherever you need to, no developers, no phone-system jargon.

Drop in a keypad menu so callers can press one for leasing and two for maintenance, with automatic retries when they fumble the input. Add a business-hours check that knows your timezone and your hours for every day of the week, and send after-hours callers down a completely different path.

You can run separate flows for calls, texts, and emails, flip any flow active or inactive while you fine-tune it, and keep refining without ever taking your line offline.

Reach a real person

Transfer to your team, with a safety net

When a caller needs a human, Call Switchboard connects them to the right number. Turn on call screening and the call only completes once your team member hears a quick announcement and presses one to accept, so callers never get dumped into a personal voicemail by accident.

If the line is busy, no one answers, or the call is declined, the flow simply branches to your backup plan. Try a second person, fire off a text so the caller knows you will ring back, or play a recorded message, your choice.

You can announce who is calling with a whisper message, set how long to ring before moving on, and chain together as many fallback steps as you like so an important call always lands somewhere useful.

Calls that do the work

Turn phone calls into tickets and leads

Call Switchboard can pull real details out of a call. Spin up a maintenance intake line that asks the caller which building they are at and matches it to the right property, listens to the issue and sorts it into the correct category, reads back troubleshooting steps, grabs the unit number, then creates and dispatches the maintenance request automatically. A ready-made maintenance flow is included to get you started in minutes.

For leasing and sales calls, the same flow can create a lead and attach everything the caller said as context, so the conversation lands in your CRM ready for follow-up rather than vanishing into a callback note.

Because every interaction flows into the same system as your other channels, callers get the same smart follow-up and your team gets one clean record of who called and why.

Plays well with everything

Pairs with your AI voice agent and your tools

Call Switchboard is the routing layer that sits around your AI voice agent. The agent handles the natural conversation, while Switchboard decides what happens next, whether to keep the caller with the AI, send them to a person, or branch on what they need. Together they cover the whole call from hello to resolution.

Need to check something mid-call? A flow can call your own systems, run one of your data-integration flows, or look up and store information on the fly, then use the result to decide where the caller goes next.

And every call leaves a trail. Switchboard records the path each caller took and the outcome at each step, so you can see exactly how your line is performing and tighten it over time.

FAQ

Common questions

Can I route calls differently after business hours?

Yes. A business-hours step checks the current time against the hours you set for each day of the week in your timezone, then sends callers down one path during open hours and a separate after-hours path the rest of the time.

What happens if no one answers a transferred call?

The flow branches automatically. If the line is busy, rings out, or the call is declined, Switchboard can try another person, send the caller a text, or play a message, so an unanswered transfer always has a backup plan.

Can callers report maintenance issues over the phone?

Yes. A maintenance intake flow matches the caller's building, classifies the issue, reads back troubleshooting steps, captures the unit number, and creates and dispatches the request automatically. A ready-made flow is included so you can launch one fast.

Does Call Switchboard work with texts and emails too?

It does. Flows can be triggered by an inbound call, SMS, or email, and you can use the same routing, keyword detection, and reply steps to handle each channel the way you want.

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