Let the AI book tours right in the conversation

A lead flow can now let the AI book a tour inside the conversation, instead of only sending a booking link. When a lead is ready to see a home, the AI offers a few real open times, and the lead replies with the one that suits them.

How to turn it on

1. Open Lead Flows, open a flow and go to Business Goals. Under AI Tour Booking, turn on Let the AI book tours.
2. Open each building's edit page and pick its Tour Booking Calendar. Buildings without one keep sending the booking link, exactly as before.

How it works

• Only once the lead qualifies. Times are offered at the moment the AI would have sent the booking link: when the lead passes a viewing goal.
• Only real open times. QuickCasa reads the tour calendar's availability for the next week, with its minimum notice, buffers and connected Google or Outlook calendar applied, and the AI can only offer times from that list.
• QuickCasa confirms, not the AI. When the lead picks a time, it is checked against the live calendar once more and booked. The confirmation with the date and time is written from the booking itself.
• If the time is no longer free, the lead is told and offered the next open times.
• Text-only leads can be booked without an email address. The text confirmation is their record.

Only buildings the lead is being shown are offered, so someone asking about one building is never offered a tour of another.

Why it helps

A lead who has to leave the conversation, open a link and pick a slot is a lead who might not finish. Booking in the reply they are already writing removes that step, and you still get the same calendar booking you would have had from the link.

Good to know

It is off until you turn it on for a flow. It works in text messages, web chat and social messages. The voice agent keeps sending the booking link.