A spam folder for your intake addresses

Every QuickCasa intake address now has a spam folder. When an email arrives and the system decides it is not a genuine lead enquiry, the email is held there instead of being discarded. Nothing that reaches an intake address is thrown away, so if an email is missing from your leads list, you can find it and read it.

Where to find it

Open the Inbox and choose the Spam tab at the top of the conversation list. The tab shows a count when something has been held. Selecting a held email opens it on the right, the same as reading a conversation.

Why an email was held

Each held email says which check stopped it and why:

• Spam. The classifier read the message as spam rather than a lead enquiry.
• Suspicious sender. The sending address looked throwaway or generated, so the message was checked more closely and did not pass.
• Marketing. It read as promotional mail from a third party, such as a newsletter.
• Empty message. Once the signature and the quoted reply thread were stripped out, there was no message left to answer.
• Nowhere to route it. The address it was sent to is not attached to a lead flow yet. Wiring that address up to a lead flow and then releasing the email will bring it through.

Releasing a real enquiry

If a held email should have come through, open it and choose Not spam. It is sent back through the normal intake pipeline as though it had arrived a moment ago: the lead is created, the AI replies if it is set up to, and the conversation appears in your Inbox. The checks that held it are skipped on the way through, so it will not be caught a second time. A released email is marked Released in the list and cannot be released again.

Reading held mail safely

Held email is shown in an isolated preview that cannot run scripts, load remote content, or navigate anywhere. Opening something in the spam folder to see what it was is safe, including mail that turns out to be a phishing attempt. Very large emails are stored up to a size limit, and when one is cut short the reader says so.

Things to know

Held emails are kept for 90 days and then removed. Releasing one creates a normal lead, which is kept under your usual lead retention rather than that 90 day window. The spam folder shows only your own company's email, under the same lead permissions as the rest of the Inbox, so an employee restricted to certain lead flows sees only held email for those flows.