Know exactly how your renters feel
Happy residents renew and refer. Unhappy ones leave quietly, then leave a one-star review on the way out. Satisfaction Surveys let you ask leads and residents how they feel, turn their answers into clear scores, and spot the people who need attention before it's too late.
Measure satisfaction, then do something with it
Satisfaction Surveys live right inside QuickCasa, alongside the leads and residents you already manage. Design a survey, send it by email or text, and let QuickCasa score every response and sort people into promoters, passives, and detractors. No spreadsheets, no separate tool to log into. You get a clear, always-current read on how your communities are doing.
Book a demoSurveys that go out on your schedule
Build a survey once and send it however makes sense: a one-time blast, a recurring check-in on a set schedule, or an automatic send triggered by what happens inside QuickCasa. You choose who hears from you, whether that's fresh leads who just toured or long-term residents you want to keep happy.
Surveys reach people by email, by text, or both, with a single link that drops them straight into your form. Built-in rate limits keep you from over-asking, so the same person never gets buried in requests, and anyone who has opted out stays off the list automatically.
Turn answers into a score you can trust
Classic NPS asks one question. QuickCasa lets you ask as many as you need and decide how much each one matters. Give the questions that best predict loyalty more weight, and QuickCasa blends every answer, from rating scales to multiple choice, into a single satisfaction score, with no manual tallying.
Every respondent is automatically sorted into a promoter, passive, or detractor, and the classic NPS score (your promoters minus your detractors) is calculated for you. You get the rigour of a proper Net Promoter program with the flexibility to ask what matters for your properties.
Track how people feel over time
Your analytics dashboard turns raw responses into a story. Watch your score trend month over month, see the exact split of promoters, passives, and detractors, and catch the moment sentiment starts to dip, long before it shows up in your renewal numbers.
Then slice it. Break scores down by property to find the community that needs attention, by lead source to see which channels bring in the happiest renters, and by agent to recognise who's delivering a great experience. Every promoter and detractor is right there by name, ready for a follow-up.
Catch churn early, grow your reputation
A survey is only worth running if you do something with the results. Set a follow-up action for each group, so a detractor automatically flags for a personal call while a promoter gets nudged toward a referral or a public review, quietly fixing problems and amplifying the good word at the same time.
That's the whole point: reach unhappy renters before they churn or post a one-star rating, and turn your happiest residents into the referrals and reviews that fill your next vacancy. It's reputation management and retention, powered by the people who know you best.
Common questions
What are QuickCasa Satisfaction Surveys?
How does QuickCasa score the survey responses?
Can surveys be sent automatically and by text?
What can I do with the survey results?
Put it to work on
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Book a personalized demo and watch QuickCasa qualify and convert your rental leads automatically.